Policies

Check In/ Check Out

Reservations must be made at least 24 hours before the day of the reservation. Walk-ins cannot be accommodated. 

Check-In time on the day of arrival is between 3:00 pm - 9:00 pm. Early arrivals (before 3 PM) are discouraged since our small staff is busy turning the rooms over from the previous night to ensure everything is ready for your check-in at 3:00 PM. However, guests may store their suitcases and other items on-site if arriving early (based on availability- please check with us first).  Arrangements for early check-ins, late check-outs, or late arrivals should be made in advance with the Innkeepers, and are based on availability. Please email us directly, and we will let you know the availability for these special requests.

Check-out time is at 11:00 a.m., and guests are asked not to linger on the property so our staff can prepare our facilities for incoming guests.

Policy for our B&B 

KhoomPenJun is a quiet escape and romantic getaway for our guests, and we work hard to foster that environment at our Potsdam lodging. For the enjoyment, serenity, and respect for all of our guests,  

* A valid ID will be required when you check in.

*Children must be in the direct care (and in the same room with their caregivers).

* A maximum of two (2) guests, including children.

* Guests may not invite friends or family, who are not registered guests of the inn, to spend time on the premises of our KhoomPenJun B&B without consent of the Innkeepers.

* Guests will be charged to repair any damages beyond normal wear and tear that they cause to the premises or to room amenities.

Reservation Policy:

KhoomPenJun is a small Bed and Breakfast. As with any B & B, hotel, or motel, occasionally have to turn away interested guests due to fact that we may already be booked for that date. Also, we do understand that sometimes plans unexpectedly change. Please carefully read the following cancellation policy:

  1. If your plans change after your reservation is confirmed, a cancellation notice is required 7 days in advance (not including your day of arrival). If you cancel correctly, seven days ahead of the first night you reserved, there will be no penalty and therefore no payment due. If you cancel your reservation less than seven days in advance before your first night of the reservation, you will billed for the entire amount.

  2. You must email us your cancellation request. Your cancellation is not confirmed until you receive a cancellation confirmation letter from us.

  3. The KhoomPenJun B&B cannot accept responsibility for any last minute changes in travel plans, family emergencies, personal illness or injury inclement weather, etc.. Our policy is laid out above, and we must adhere to it. No refunds are provided for late arrivals, early departures, or no-shows.

Guests, Children and Pets 

The KhoomPenJun Bed and Breakfast is regarded as a quiet escape and romantic getaway for our guests, and we work hard to foster that environment. Persons not staying overnight at the Inn are not permitted in the house at any time unless prior arrangements with the Innkeeper have been made. We cater to the comfort, privacy and security of our registered guests. Guest visitors are only permitted on the property with prior Innkeeper approval.

We regret that we are not able to accommodate guest pets.

There is absolutely NO SMOKING in our homes. If we find that you have smoked in one of our rooms, there will be a minimum $400 fine charged. 

Property Issues

Any damages, stolen items, or broken items which occurred during the stay will be the full financial responsibility of the guest, including by guests or anyone traveling with the guest. Any special clean-up resulting in damages caused by the guests will be charged to the credit card. Charges may need to be applied after guest departure as deemed necessary by the Innkeeper.